FAQ

At GetFish, we’re passionate about seafood delivery and we can spot quality from a mile away! Our aim is to give people easy access to the seafood they know and love, with the added flexibility of fast delivery and a wide range of produce.

All GetFish seafood is sourced from the Sydney Fish Market. We make sure your seafood is always fresh and comes from a highly reputable source so you’ll always be satisfied with your order.

We know how important it can be to have delicious, fresh seafood delivered to your door as soon as possible, so we make sure our delivery times are as flexible as possible!

Monday to Friday
Order before 12am midnight for next day delivery.
Check our Delivery Page here to confirm your postcode.

Sat-Sun
Order before 12am midnight for next day delivery.

Yes – you can order from GetFish up to 10 days in advance.

Monday to Friday
10am till 6pm

Saturday and Sunday
10am til 6pm

At GetFish, this generally doesn’t happen, but in the event that a product you’re after isn’t available, simply contact us and we’ll try our best to have the product available as soon as possible.

GetFish’s product pricing is based on the fluctuations in the seafood market. We set our prices based on seasonal changes to give you the best possible price every time.

Some GetFish products are available by the kilo, but we want to be able to sell our products in a way that’s convenient for everyone. The average consumer doesn’t know how much a whole fish might weigh, so the team at GetFish has taken the guesswork out to make ordering as easy as possible. It’s also worth noting that we charge based on the minimum weight of a fish; for example, if your whole fish weighs more than the listed amount, you won’t be charged extra.

Please give us a call on 02 9660 8332 or send us an email to customerservice@getfish.com.au

When you place an order with GetFish, you’ll receive a text message when your delivery is on its way. You can also track your order in real time with the link provided in the text.

All GetFish deliveries need to be signed for when they’re delivered. If you’re not home when your delivery arrives, we’ll give you a call and give you instructions to receive your order. The GetFish team make sure your order arrives fresh and on time. We’ll pack your delivery with ice to maintain optimum freshness.

If by chance you receive your order offsite- then we will require photo identification in order to ship out your seafood

All GetFish delivery trucks are refrigerated to ensure that orders are kept under temperature control.

No, you are free to keep the cooler bags and packaging that your order arrives in!

Our cooler bags are reusable, so you can make the most out them. We’ve also chosen to use environmentally-friendly packaging instead of styrofoam to do our bit for the environment. However, if you’d like to return your bags, you’re free to do that as well.

Give us a call on 02 9660 8332 or email us at customerservice@getfish.com.au and we can track the truck to ensure it is on the way.

Sydney Wide Flat Rate of $9.90

Free Sydney Wide for Orders Over $150

At GetFish, we really do pride ourselves in our quality and fresh seafood, however, if you’re unsatisfied with your order in any way, we are happy to refund you and return the product. Our drivers will confirm your order and take you through the products on arrival, so you can let us know as soon as you have an issue and an return can be arranged on the spot.

Once an order has been delivered and accepted, it means that you are fully satisfied with it.